Fabric.com Reviews

Ordered 12 yards of fabric for some outdoor furniture. Dropped off the fabric to the person who was going to sew the fabric. A week later she started working on the project and informed me that they only sent 4 yards and 12 inches of the fabric (paid over $460.00). There was never an email, phone call, etc. letting us know that they didn't send all of the fabric. I called customer service and they didn't have any notes, etc. as to why we didn't receive all of the fabric. They also didn't have enough to send me the remaining fabric to complete the job. So disappointed as this needed to be completed and now we cannot find the fabric and we have just part of what we need. Never again!

I am corporate client Fabric.com with good volume of purchase. I did received my merchandise on time but there was an issue with international shipping specification that i could not fix after talking 25 minutes to service clerk and no follow up call from manager ( they promise a 24 hrs return call policy).
Still no resolution after 2 weeks.
My comapny is hotel textile supplier since 1996 in Montréal, Canada

I purchased out door material for my outdoor furniture. The material is not outdoor material as the material started getting moldy within six months. I had the previous fabric for 12 years and it never got moldy. It looked old that is why I replaced the fabric. I purchased 13 yards, paid to have the cushions re-upholstered. Cost of $1,000 that I basically through in the garbage.i was having issue while return but their company customer is great
their help which is =eight four five
521
ₛₑᵥₑₙ ₜｗₒ ｆₒᵤᵣ ｆᵢᵥₑ
FABRIC FABRIC FABRIC FABRIC FABRIC FABRIC FABRIC FABRIC
I SENT THIS GARBAGE PRODUCT TO THE COMPANY ON THE DATE
18-03-2021
I PURCHASED IS ON 18-12-2021
FABRIC
FABRIC
FABRIC !!!!!!!!!!!!!!!!!!!!!!!!

Warning, they will send you emails every 4 hours and will not respect unsubscribe requests. I even had a customer support person say they would remove me from the email lists and I still get emails every day. At least it's not 6 times a day any more. Do not give them your email address.

(1) All three of these fabrics were inexpensive, and I think at least two were on clearance, so I have no complaint towards the company, but they were not completely color-fast. Not to such a degree that their attractiveness was impaired, but when I prewashed them all separately, all left varying degrees of either light gray or pink (the middle one) on Shout color-catcher papers. When I rinsed the left one and middle one again, however, Shout papers remained white. The fabric on the right, however, still returned the paper with a faint grayish tinge, even when washed again, with a delicate detergent, the next day. I will be careful when I wash the garments I plan to make with these fabrics, avoiding washing for the first few times with color-susceptible white underwear, for instance.
(2) I had to call customer service during the ordering process, and their representative, a man, was very pleasant and helpful. No long wait to speak to a human being, either!
(3) I ordered on 2/15, and by 2/16 got a notice that the order had been processed, giving a UPS tracking number. A few days after that, UPS tracking was saying that it was on its way and would be delivered the next day. I was delighted, but the next time I checked tracking, the progress line had greatly regressed and there was no indication of when to expect delivery. There appeared to be no way I could contact UPS and get an answer from a human as to the reason, but after a while (thanks to the covid-19 vaccines being delayed, I realized that it must be due to the winter storms disrupting things between the East and West Coasts. The package arrived on the 23rd.
(4) While I didn't use a yardstick to measure, the fabrics seem to have been given a generous cut, and they were all whole pieces.
On the whole, I am very pleased and expect to be ordering from fabric.com again.
Added later: I believe that shipping was free for orders of $49 and above.

I ordered a “bolt” of white Kona brand cotton. Instead of arriving on a nice Kona labels bolt, it arrived flat and badly folded. In that condition it was utterly unusable, and I’m not even convinced it is really Kona brand.

I had two customers order from fabric.com The first ordered many yards where the watermark was on the right side of fabric and there was no way to cut out anything without the watermark being on it! The other ordered one yard of green fabric. There was a running flaw the entire length of the fabric about 10' wide. Her other piece was sunbrella fabric and was washed on Delicate and cold water, then air dried- the entire piece was pilled and had fade spots, obviously fabric that was faulty. Customer service was NOT good. She is still waiting for her money back on the fabric. Meanwhile, she paid for an item to be made that will not hold up! Do NOT order from this company. (I would add photos but it is not allowing me to do so)

I've made several large orders with fabric.com. There have been some issues that have been frustrating to me. I ordered and they waited about a week to ship it and by then they must have sold the fabric I ordered to somebody else because it was no longer available. They apologized and refunded me. I was mad really mad. They took the time to make it right with me and gave me a credit. I have ordered from them several times since and have had ZERO problems. I appreciate the fact that they are making the effort to improve. Great job fabric.com I will continue to purchase from you!

I ordered two colors of fabric, three yards of ivory and nine of nectarine. It might sounds awful, but I got swatches first, and it was really quite nice. The rolls arrived. The ivory was fine, and the other roll, unlabelled, was a totally different color. I called, and they attributed the discrepancy to my computer monitor. But I had the sample; it had nothing to do with my monitor (which is fine, by the way). They they sent an email saying that they hadn't shipped my order because they were out of the ivory. But I HAD the ivory. Then they sent another email saying that they'd sent me the wrong color because they didn't have the one I ordered. In the meantime, they actually collected the wrong roll and sent the right one. But they clearly have no idea what they're doing. There were more emails, but you have the idea. The price was fine, and I ultimately got what I ordered, but my time and trouble are worth something, and I won't waste either on fabrics.com again. I gave them one star because giving them none is not an option.

Each of my orders of upholstery velvet (see exact product list below) and other fabric has arrived on time and exactly as described. In fact, one of my most recent purchases came in the mail last week and is actually much thicker and more beautiful than a swatch of the "Solstice Vintage Velvet" upholstery velvet from Rove Concepts (designer furniture), which is the fabric I was trying to match. I'm happy to report that I'll be using the Richloom velvet from fabric.com instead of the much more expensive designer velvet.
Just a note for anyone who's concerned about reliability - their customer service seems to have improved dramatically in the last couple of years. I've poured through many old reviews of different fabrics on their site, and customers used to complain that the photos didn't match the actual fabric they received very well. However, many customers have commented in the last 2-ish years that the product photos have changed and are now much more accurate. An additional source of confidence for me is the responses of customer service representatives to any negative reviews. Customers who are dissatisfied are contacted and often offered full refunds when their issue cannot be resolved. I no longer have any reservations about shopping here, and I recommend this store to all my crafty friends.
Products I've purchased here:
*Richloom Clear Gadsden Velvet - Mica
*Royal Velvet - Taupe
*Richloom Fortress Clear Gadsen Velvet - Navy
*Eroica Milano Velvet - Slate
*Art Gallery Indie Folk Meadow Rayon Challis Dim Dark Blue
*Royal Velvet - Steel Blue

Avoid. Deceiving. unhelpful customer service.
order the fiteed sheet it was white in a picture when arrive it was blue. in the indicates blue I don't know how it happened.
tried to explain and show picture they denied and said the picture is blue!
it's white...

Never heard of this company until my UK bank blocked my card because this company tried to use my card fraudulently!